Shipping policy

1. Introduction

1.1. At ADG Enterprises, LLC (hereinafter, “we”, “our”, or “us”), we are committed to delivering premium performance wear designed for the harshest environments. It is our responsibility to ship your accepted order to you at the address you provide when making the order. You will be responsible for all associated shipping & handling charges. While we agree to use commercially reasonable efforts to meet the shipping and delivery dates provided online, we shall not be responsible for any delays in shipments. This shipping policy forms part of, and should be read in conjunction with, the other documents which constitute the terms and conditions governing all purchases of products from shop.airboss.com (collectively, the “Terms and Conditions”).

2. Shipping Destinations

2.1. We currently limits the sale and shipment of products to residents and addresses located within Canada and the continental United States. If you would like to request delivery outside of these regions, please contact our customer service team to inquire about potential accommodations.

3. Shipping Methods & Carriers

3.1. We offer several shipping methods for domestic and cross-border deliveries.

4. Order Tracking

4.1. Once your order has shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment through the carrier’s website.

5. Processing Times

5.1. Processing time is dependant upon product availability, order volume, and other operational factors, and subject to our Terms and Conditions.

6. Delivery Dates

6.1. Delivery dates vary depending on your location and chosen shipping method. Please note that delivery may vary due to weather, carrier delays, or other unforeseen circumstances. For the most up-to-date information about your order, please refer to the tracking number provided in your order confirmation email.

7. Shipping Rates & Costs

7.1. Shipping costs are calculated at checkout based on your location and selected shipping method.

8. Customs, Duties & Taxes

8.1. You are responsible for any customs, duties, taxes, or import fees that may be levied by your local government. These fees are not included in the purchase price or shipping costs and must be paid by you upon delivery. This may include brokerage or clearance fees charged by the carrier.

9. Shipping Restrictions

9.1. Shipments are made exclusively to verifiable physical street addresses. Deliveries cannot be made to P.O. Boxes, APO/FPO addresses, or other non-physical or restricted locations. Customers seeking an exception to this policy must contact us in advance and any such exception shall be granted, if at all, solely at our discretion. If your designated shipping address is affected, we reserve the right to notify you prior to dispatch to arrange an acceptable alternative or cancel your order. We assume no liability for delays, non-delivery, or other issues arising from the provision of an ineligible or inaccurate shipping address.

10. Address Accuracy & Undeliverable Packages

10.1. Please ensure that all shipping information is correct at the time of purchase. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses. If a package is returned due to address issues or non-collection, you may be responsible for reshipping costs.

11. Risk of Loss

11.1. Title and risk of loss for all Products pass to you upon our delivery of the shipment to the carrier. Once the carrier takes possession of the shipment, we are not responsible for loss, theft, damage, or delay, except where required by applicable law.

12. Lost or Damaged Packages

12.1. If your order is lost in transit or arrives damaged, please contact us within 30 days of the scheduled delivery date or last tracking update. We will work with the carrier to resolve the issue and offer a replacement or refund where appropriate. Please refer to our Refund Policy for further information.

13. Policy Changes

13.1. We reserve the right to update this shipping policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Changes will not apply retroactively to orders already accepted.

14. Contact Us

14.1. Any questions concerning this Policy should be addressed to:

Company: ADG Enterprises, LLC

Email: support@adg.com

Web: shop.airboss.com