Refund policy
1. Returns & Refunds.
1.1. Except for any products designated on the Site as “non-returnable,” we will accept the return of products for exchange or refund of your purchase price, less the original shipping and handling charges, provided that:
1.1.1.the return is initiated within thirty (30) days of delivery;
1.1.2.the products are unused and returned in their original packaging; and
1.1.3.the products are not obsolete or discontinued at the time of purchase.
2. Respirators may only be returned if they are unopened and remain sealed in their original packaging.
3. To return products, you must first obtain authorization from us by contacting support@adg.com. If your return is approved, we will issue a Return Merchandise Authorization (“RMA”) number. No returns of any type will be accepted without a valid RMA number.
4. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during return shipment. For your protection, we strongly recommend that you:
4.1. fully insure your return shipment against loss or damage; and
4.2. use a carrier that provides tracking and proof of delivery.
5. Refunds or exchanges will be processed only after the returned products are received and inspected by our quality assurance department. Approved refunds will be credited back to the same payment method used for the original purchase. Approved refunds will be processed within a commercially reasonable time after inspection.
6. Non-Returnable Products. Certain products are not eligible for return, refund, or exchange under any circumstances. Items designated as “non returnable” on the Site at the time of purchase are considered final sale. This designation applies to specific product categories where safety, hygiene, regulatory requirements, or product integrity cannot be guaranteed once the item has left our control. Non returnable items may include, without limitation, personal protective equipment (“PPE”) such as respirators, filters, masks, and other sealed safety products; items that have been opened, unsealed, or used; custom or special order products; clearance or final sale items; and any products identified as hazardous or subject to strict handling requirements. We strongly encourage you to review all product details and confirm suitability before completing your purchase, as non returnable items cannot be accepted back for any reason except where required by applicable consumer protection laws.
7. Nothing in this refund policy affects any rights you may have under applicable consumer protection laws that cannot be excluded or limited by contract.